Who We Are
For more than 50 years, ServiceSource has helped people with disabilities build meaningful careers, strengthen their independence, and live fuller lives in their communities.
Through a combination of employment programs, community-based services, and strategic partnerships, we connect people to the opportunities and support they need to thrive while delivering unparalleled value to our government and commercial business partners.
Media Alternative: Empowering People. Strengthening Communities.
Video link: https://www.youtube.com/watch?v=9Dn1bBajO-8&
This media alternative provides a complete text based version of the prerecorded video for users who cannot access visual content.
[Music]
Visual description:
ServiceSource logo appears on screen above the words “Employment, Independence, Wellness”.
Visual description:
A collage shows ServiceSource employees at work.
Voiceover:
ServiceSource is a family of community-based nonprofits working to empower people with disabilities to achieve meaningful employment, forge connections, and gain greater independence.
Visual description:
Map highlights ServiceSource and affiliate locations across Virginia, North Carolina, Delaware, Utah, and Florida.
Speaker 1:
Teaching is my passion. It’s going to open up my whole world again.
Visual description:
Teacher sits in a classroom and practices using a prosthetic hand.
Voiceover:
Our services are tailored to each person’s needs. For some, that can mean preparing for a first job or navigating a major life transition. For their families, it can mean having the right support system in place. And for the employers and partners we work with, it means access to a pool of talent that brings creativity, dedication, and value.
Visual description:
A montage shows ServiceSource employees working in a variety of jobs and locations.
Speaker 2 (Bakery employee):
Here is the cream cheese marble cake.
Visual description:
A woman spreads icing on a cake and shows it to the camera.
Voiceover:
Our work centers around employment. Because a job is more than a paycheck — it’s a source of purpose, stability, and self-confidence. Through classroom learning, skill development, and on-the-job experience, individuals have access to the tools they need to succeed in the workplace.
Visual description:
A montage shows individuals working with job coaches and participating in training.
Speaker 3:
Good afternoon. Office of Technical Assistance, how may I help you?
Visual description:
A ServiceSource employee sits at a desk and answers the phone.
Voiceover:
Many individuals work supporting our service contracts with federal and commercial partners, where consistency, accountability, and performance are essential.
Through programs like AbilityOne, ServiceSource teams provide a range of services, from facilities and logistics to administrative and customer service support. And through that work, we’re able to create stable, competitive employment that builds rewarding career pathways.
Visual description:
AbilityOne Program logo appears on screen.
A montage shows ServiceSource employees working at AbilityOne contract sites.
Speaker 4 (Hampton):
Army Training Help Desk. My name is Hampton, I’m a contractor, how may I assist you today?
Visual description:
Hampton answers a phone call while working at his computer.
Hampton:
I’ve never felt more confident and more certain that this is where I’m supposed to be.
Voiceover:
We also offer self-employment opportunities — empowering individuals to create and sell items in retail locations throughout the country.
Visual description:
A collage of photos shows products being created, displayed, and sold in retail settings.
Voiceover:
But employment is just one part of the story. Because building stability and long-term success involves more than a job.
It takes having the tools, resources, and confidence to manage daily life.
ServiceSource offers a continuum of supports to help individuals reach their unique goals, from young adults entering the workforce to veterans and individuals facing complex challenges.
Whether that means helping with stable housing and reliable transportation, or connecting to services in the community, we support people in building independent lives.
Visual description:
Individuals participate in transportation services and meet with staff for financial coaching.
Speaker 5 (Michael):
I’ve been here enjoying the Friendship House for three and a half years now, and I’ve loved every moment of it. Ever since I’ve been here, my independence has been growing steadily, and I’m looking forward to the future for me.
Visual Description:
Text appears on screen: “Michael Brown, Friendship House Resident.”
Michael speaks to the camera while scenes show him interacting with fellow residents and participating in daily life at Friendship House.
Voiceover:
We also prioritize mental health and social connection, offering a variety of opportunities to engage with people in the community.
Speaker 6 (Beth):
I like hanging out with my friends and coworkers.
Visual description:
Text appears on screen: “Beth McGahuey, Mailroom, Dept. of Transportation”. Beth speaks to the camera.
Voiceover:
And ServiceSource continues to grow and adapt — expanding programs and strengthening partnerships to support individuals as their needs evolve.
Speaker 7 (Janak):
Without the PIERS program, we wouldn’t have been able to connect with the employers. It’s beyond my wildest dreams.
Visual description:
Text appears on screen: “Janak Mathuria, Adithya’s Father.”
Janak speaks to the camera while seated beside his son, Adithya.
Voiceover:
Across the country, this work is happening every day — in workplaces, in neighborhoods, and in partnership with organizations that share a common goal: expanding opportunity and support for people with disabilities, in a way that benefits everyone.
Visual description:
Employees are shown working in customer service, administrative, facilities, and community-based roles at partner organizations and government agencies.
Speaker 8:
Great job!
Visual description:
A ServiceSource employee fist bumps their supervisor at work.
Voiceover:
And our impact is changing lives, as people gain confidence, learn new skills, achieve self-sufficiency, and thrive in their communities.
Speaker 9:
I’m working towards ending up with a really great life.
Visual description:
Text appears on screen: “Heather Heflin, Concierge, Hunter Woods at Trails Edge.”
Heather speaks directly to the camera.
Voiceover:
ServiceSource, building communities where all individuals can contribute and thrive.
Visual description:
ServiceSource logo appears on screen above the words “Employment | Independence | Wellness.”
Our Mission in Action
Everything we do is focused on helping people with disabilities achieve meaningful employment, greater independence, and improved well-being.
Our Mission
The mission of ServiceSource is to empower people with disabilities to achieve meaningful employment, forge connections, and gain greater independence in their communities.
Our Vision
We envision communities where everyone is welcomed, valued, and fully engaged with the power to live, work, and thrive.
Employment
Helping people prepare for, obtain and succeed in meaningful employment.
Independence
Expanding access to accessible housing, financial coaching, and daily living supports.
Wellness
Promoting overall wellbeing through person-centered services, counseling, and social connection.
How We Do It
Our work requires deep collaboration. ServiceSource brings together community-based supports, employment programs, strategic partnerships, and business solutions to help people and businesses thrive.
People with Disabilities
We provide employment programs, individualized services, and community-based supports that help people with disabilities build skills, achieve meaningful employment, strengthen independence, and improve overall well-being.
Business Partners
Communities
Our Affiliates
ServiceSource and its family of affiliated nonprofit organizations work together to achieve our shared mission. Each affiliate is led by a local executive director with deep community connections and expertise in meeting the needs of the people they serve.
Through shared resources and corporate support services, the ServiceSource affiliation model creates efficiencies that allow affiliate staff to focus on our mission and deliver positive outcomes for the people and communities they serve.
Ready to Learn More?
Explore our services, discover partnership opportunities, or learn how ServiceSource is creating opportunities in communities across the country.